SLS Helpline

SLS School-based Helpline

During school operating hours, students should contact the School-based Helpline for SLS queries including all SLS access matters such as password reset and unlocking of accounts, as well as queries about lesson assignments.

School-based Helpline:
Mondays to Fridays: 8.00 a.m. to 4.00 p.m.
For technical assistance, you may contact:

1. Message School-based Helpdesk at 85537916, or
2. School-based SLS FormSG at go.gov.sg/oepsslsresetform

SLS Helpdesk Support
Tel: 6702 6513
Email: helpdesk@sls.ufinity.com
When emailing the SLS Helpdesk, please provide your full name, name of school and form class.

Operating Hours
Monday ― Friday:
4:00 pm ― 9:00 pm (School Days)
9:00 am ― 9:00 pm (School Holidays)
Saturdays:
9:00 am ― 3:00 pm
*Closed on Sundays & Public Holidays

FREQUENTLY ASKED QUESTIONS

Q1. I have forgotten my password. What should I do?
There are three ways that you can reset your password:

• Reset via email. Please remember the email address used during your first setup. If you cannot see the email in your inbox, it may be in the spam or junk email folder.
• Reset via answering security questions
• Call SLS Helpdesk at 67026513

Q2. I have forgotten my username. What should I do?
The format of your Username is a combination of the first 5 characters of your Name, the last 4 digits and the letter of your NRIC/FIN/BC.

Q3. My account has been locked. What should I do?
Your account will be locked after 6 consecutive attempts to log in with an incorrect password.
Please call the SLS Helpdesk to unlock your account. You will need to answer the security questions to verify that you are the legitimate account holder.

Q4. I used the “Password Reset Link Method” but I cannot find my password reset email. What can I do?
If you cannot see the email in your inbox, it may be in the spam or junk email folder.
Note: The URL in the email will expire within 10 minutes. If the URL has expired, go to the login page and select “Forgot Password” to try again.

Q5. What are the Operating System and Browser Requirements for SLS?
The following are the recommended operating systems:
– Windows laptop/desktop with Microsoft Windows 7 SP1 and later
– Apple laptop/desktop with Mac OS X 10.9 and later
– iPad with iOS 8 and later
– Android tablet with Android 5 and later
SLS is accessible through the latest internet browsers (minimum: Internet Explorer 11, Google Chrome 51, Firefox 51 or Safari 7.1).

Q6. Can SLS run on mobile phones?
You can access SLS from internet browsers installed on your mobile phones or equivalent devices. However, the system is currently not optimised for use on these devices.

Q7. I'm having problems logging in to Moo-O.
In your child's school diary, there is a QR code for Moo-O. Please scan the QR Code. Alternatively, please contact your child's subject teacher for assistance. Their email address is located in the HBL Portal in our school website.